Job Title: Customer Success Manager – Technical Project Delivery (Enterprise SaaS)
Location: Remote (Must be available to work EST hours)
Salary Range: $1,500 to $2,000 USD/month
About the Role
We’re hiring a Customer Success Manager with strong technical project management experience to lead two strategic enterprise client implementations. These aren’t simple plug-and-play rollouts—each project involves deep software integrations, complex workflows, and cross-functional coordination. You’ll be the key player ensuring everything stays on track while building trusted relationships with high-value clients.
What You’ll Do
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Serve as the primary point of contact for two enterprise clients during implementation.
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Manage full project lifecycle: planning, internal coordination, timelines, documentation, updates, risk mitigation, and escalations.
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Lead client meetings, drive critical decisions, capture scope changes, and ensure alignment across all teams.
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Partner closely with Product and Engineering to ensure technical feasibility and seamless delivery.
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Own and run daily stand-ups, milestone tracking, and cross-team updates.
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Build strong, strategic relationships with clients, especially during complex or high-pressure moments.
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Identify and resolve risks, blockers, and dependencies before they impact delivery.
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Communicate clearly and confidently—even during tough conversations or change management.
Who You Are
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A seasoned technical project manager with hands-on experience in enterprise software delivery.
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Skilled in managing complex B2B implementations involving integrations and multiple systems.
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Strong understanding of software development lifecycles and technical architecture.
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Known for being clear, proactive, and calm under pressure, even with executive stakeholders.
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Naturally organized, detail-oriented, and resourceful—you keep things moving without dropping the ball.
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Comfortable working EST hours and adjusting availability based on project needs.
Tools You Know
Experience with Monday.com, JIRA, Asana, Smartsheet or similar project management tools is preferred.