Customer Support Representative | Remote | Full-Time

Are you passionate about helping customers and providing top-notch support? We're looking for a Customer Support Representative who is responsive, empathetic, and proactive in problem-solving. If you thrive in a collaborative team environment and enjoy building support materials and improving processes, we’d love to hear from you!

What You’ll Do

📌 Customer Support & Engagement

• Provide timely and professional support via chat, phone, and Google Meet
• Assist customers with troubleshooting, coaching, and issue resolution
• Handle customer concerns with empathy and ensure they feel valued

📌 Knowledge Base & Documentation

• Update and maintain the Knowledge Base (KB) and SOPs
• Develop support materials to improve self-service options

📌 Collaboration & Process Improvement

• Work closely with the team to enhance customer experience
• Contribute to a clear delegation model for handling inquiries

What You Bring

✅ Customer-first mindset – Ability to handle stressed or frustrated customers with care
✅ Strong communication & problem-solving skills
✅ Responsive & proactive approach – You don’t need all the answers but can take action quickly
✅ Interest or experience in cybersecurity or B2B software (preferred)
✅ Familiarity with Zendesk & Asana (preferred)

What We’re Looking For

✔️ Someone who collaborates well and adapts to different customer needs
✔️ A team player who is solution-oriented and willing to jump in
✔️ Experience or interest in building support materials and SOPs

What We Offer

💰 Salary: $800 - $1200 per month
⏳ Schedule: Full-time
🏠 Work Setup: 100% remote

Join us and be part of a team that values customer care, teamwork, and continuous improvement!

🚀 Apply now!